Principal Services Portfolio Manager

Job description Company and benefits

Job ID PRINC018470 Employment Type Regular Work Style remote Location United States Travel Up to 25% Role Principal Services Portfolio Manager Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Team

You’ll join the Adoption & Value Realization team, focused on helping customers unlock the full value of their UKG solutions. This team connects learning, enablement, and customer outcomes to drive long-term success and measurable business impact. We partner across sales, customer success, and product teams to create scalable programs that support customers throughout their lifecycle.

About the Role

You’ll lead the strategy and execution of monetized learning and enablement offerings. Your work will help expand revenue opportunities while improving customer adoption and outcomes.

You’ll define and execute a go-to-market strategy for premium learning, enablement, and adoption services

You’ll package and launch scalable offerings such as certifications, advanced training, and advisory services

You’ll partner with sales, customer success, and go-to-market teams to build repeatable sales motions

You’ll enable sales teams with tools, messaging, and training to position learning solutions effectively

You’ll support customer lifecycle engagement by aligning offerings to customer needs an...