Business and Financial Performance Analyst - Remote

Join the People Helping People

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Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Business and Financial Performance Manager role is responsible for leading financial performance management for the Contact Center Services & Solutions (CCS&S) business unit, with accountability for forecasting, performance analysis, and execution against financial plans. This role serves as the primary financial partner to Contact Center leadership, translating operational activity into financial outcomes and driving actions that improve revenue, cost efficiency, and margin performance. Working within the broader commercial and performance framework, this position ensures the business maintains visibility into performance, proactively addresses risks, and capitalizes on opportunities to achieve business plan targets.

Day in the Life

• Lead financial performance management for the Contact Center, including monitoring and improving revenue, expense, and margin outcomes against plan
• Own and execute forecasting, planning support, and in-period performance analysis, translating operational drivers into actionable insights and recommended actions
• Monitor business performance against financial targets, proactively identifying risks and opportunities and driving corrective actions in partnership with leadership
• Develop and maintain cost-to-serve models and financial frameworks that inform pricing, operational decisions, and long-term planning
• Analyze financial and operational trends to pro...