Treasury Technician - Customer Service and DMV Representative (Internal Only)

Description

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This position reports directly to the Chief Deputy Treasurer and serves as a primary customer service representative both at the counter and on the telephone. Work involves high-volume customer interaction, DMV processing and support, payment entry, returned-mail resolution, and technical troubleshooting in an automated, busy, and often seasonal, fast-paced environment. Examples Of Duties ----------------------

Processing customer payments at the counter with accuracy and efficiency, demonstrating strong attention to detail and a commitment to high-quality customer service.

Downloading and posting electronic payments from multiple sources in a timely manner, researching and reconciling errors, and ensuring accuracy and adherence to established procedures.

Processing mail-in and drop-box payments with precision and consistency.

Answering customer account questions, in person, by phone, and via email, using effective communications, active listening, and problem-solving skills.

Working at the DMV counter, including taking customer payments and issuing titles, registrations, license plates, handicap passes, EZ Pass transponders, and driving records, while ensuring compliance with DMV regulations and identity-verification standards.

Handling DMV operations from open to close, including daily reconciliation of DMV transactions and ensuring staff adherence to all DMV CSCOM standards and required protocols.

Troubleshooting DMV system issues and serving as the first line of support for Treasury staff, answering questions, providing guidance, and ensuring staff can resolve routine DMV processing challenges efficiently and accurately.

Replenishing DMV supplies and always ensuring DMV operational readiness.

Running weekly, monthly, and annual inventory audits, applying inventory-control skills and maintaining accurate documentation of controlled items, while complying with all retention destruction proced...