Manager, FP&A

Job Description

The Manager, FP&A will serve as a strategic finance partner across the full spectrum of financial planning and analysis activities for the US CXM portfolio. This role focuses on revenue forecasting, cost management, financial close operations, and commercial P&L analysis across all CXM. They will partner closely with client management, commercial finance partners, and practice leadership to ensure consistency, integrity, and forward-looking clarity in financial projections and reporting.

Main Responsibilities

Revenue Forecasting & Analysis

• Lead or support the RF forecast process for the US CXM portfolio, ensuring timely, accurate, and aligned revenue forecasts on a monthly cycle.
• Collaborate with client management and commercial finance partners to gather, validate, and refine client billing and revenue forecasts.
• Ensure consistency across all revenue streams sourced from Salesforce and supporting systems.
• Challenge client billings and revenue forecasts, including phasing and timing, to ensure projections are realistic and aligned with contractual obligations.
• Lead discussions with client management and commercial finance teams to refine forecast assumptions, identify risks and opportunities, and adjust forecasts accordingly.
• Work in partnership with practice management to review client and practice P&Ls, ensuring margin health through constructive review and analysis.
• Conduct scenario analyses to evaluate financial impacts of identified risks and opportunities, developing actionable recommendations for leadership.
• Maintain data integrity across forecasting systems and ensure revenue recognition aligns with IFRS 15 standards.

Cost Management & Resource Analysis

• Own or support labor and resource cost management across the CXM portfolio, including forecasting, budget tracking, and variance analysis.
• Analyze cost structure (payroll, contractor, allocation models) and develop recommendations to optimize