Licensed Customer Service & Support Specialist Supervisor - PNC Wealth Management

Job Profile

Position Overview =====================

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Licensed Customer Service & Support Specialist Supervisor within PNC's Wealth Management organization, you will be remote with CST or EST preferred.

The Customer Service & Support Supervisor Specialist (FINRA Licensed) role within PNC Wealth Management supports and directs a phone-based sales and service team in PNC's fast-paced Investment Center . You and your team will support branch partners from your assigned offices who refer clients seeking advice and guidance. You and your team provide a service experience that builds brand loyalty and enhances the overall client relationship. You and your team may support our advisors in navigating the firm’s various policies and procedures, while acting as a liaison to our back-office departments to process business requests as effectively and efficiently as possible.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description ===================

• Leads the day-to-day activities of a specialized team in a contact center or client service environment. Achieves specific outcomes and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and service partners.
• Collaborates with business partners to meet customer...