Director - Finance Shared Services & Experience (Remote)

1.0 FTE Full time Day - 08 Hour R2659500 Remote USA 108590015 AskFinance Level 1 Support Finance & Revenue Cycle If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)This is a Stanford Health Care job.

A Brief Overview

Working within the Finance Controller's Office, the Director, Finance Shared Service and Experience provides strategic and operational leadership for AskFinance, the finance shared services function supporting Stanford Health Care Finance. This role is responsible for service delivery, intake and case management operations, performance oversight, process standardization, customer experience, and continuous improvement. The director partners closely with finance leaders, subject matter experts, and enabling teams to strengthen service effectiveness, advance operational discipline, and scale shared services capabilities in alignment with organizational priorities.

Locations

Stanford Health Care

What you will do

• AskFinance Operations and Service Delivery:
• Lead AskFinance operations, including intake and triage, case management, escalation processes, and day-to-day service delivery.
• Oversee staffing, workload balancing, and resource planning to meet service demand and operational priorities.
• Monitor service volumes, cycle times, backlog, quality, and customer feedback to identify improvement opportunities and drive performance.
• Service Strategy, Metrics, and Governance:
• Establish and monitor service levels, operational metrics, dashboards, and reporting to assess performance and drive accountability.
• Lead governance for AskFinance, including escalation pathways, service review routines, prioritization, and performance communication to leadership.
• Define and evolve the AskFinance service model, including service s