Developer (IT@JH Financial Systems)

Affiliated Office Address Baltimore, MD, United States Requisition ID 121282 Date Created May 15, 2026 Job Family Administrative Services Job Subfamily General Admin Suppt Job Function Information Technology Exempt Status Non-Exempt Shift Type Full Time Schedule Monday-Friday, 8:30am-5pm Worksite 02-MD:Mount Washington Campus Work Modality Remote: Not on-site or < 10% of hours worked on-site IT@JH Financial Systems is seeking a *Developer* who will support administrative departments and business units, including HR, Finance, Payroll, and shared services, that rely on the ServiceNow platform for case management and service delivery. The position focuses on supporting platform configuration and enhancements, working within ServiceNow and integrated enterprise systems rather than managing end user devices such as laptops or mobile hardware. Assignments are a mix of ticket-based work (e.g., configuration updates, defect resolution, access requests) and task level contributions to project-based initiatives, such as new service onboarding and workflow automation. The role operates under close to moderate supervision, collaborating with senior developers, project management, and business stakeholders while following established service management processes, development standards, and release practices.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

*Analysis & Requirements Gathering*

• Under direct supervision support business/clinical/education problems by meeting with clients and more Sr. IT colleagues to observe and understand current processes and the issues related to those processes. Contribute to written documentation of findings to share with the client and other IT colleagues.
• Review system requirements by meeting with clients and Sr. IT colleagues and researching existing technology to understand the business requirements for new applications.

*Design & Development*

• Contribute to the development of detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
• Contribute to functional/technical specifications by reviewing the provided system requirements, assist with putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
• Assist with the development/change of data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks.
• Assist with documentation of code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-based system(s) to simplify code maintenance and to improve the support.

*Testing & Documentation*

• Assist with the creation and documentation of test scenarios using the appropriate testing tools to validate and verify application functionality.
• Assist with the testing of all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
• Contribute to the creation and maintenance of documentation by writing audience-appropriate materials to serve as technical and/or end-user references.

*Implementation & Maintenance*

• Assist with the Implementation of changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
• Assist in the monitoring of changes and resolution of problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving issues to ensure prompt, effective service.
• Other duties as assigned.

*In Addition to the Duties Described Above*

• Configure and maintain ServiceNow record producers, workflows, and case management structures.
• Support and troubleshoot platform enhancements, defects, and configuration updates.
• Assist with integrations and data workflows (e.g., TalkDesk, Workday, SAP) including testing and validation.
• Perform Move/Add/Change (MAC) requests across supported services and modules.
• Contribute to identity and access configuration, including SSO and role mapping.
• Participate in testing, UAT support, and go live readiness activities.
• Support hypercare and ongoing platform operations, including documentation and Knowledge updates.

Minimum Qualifications

• Bachelor’s Degree.
• No prior professional experience required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with ServiceNow platform configuration (workflows, Flow Designer, business rules, UI policies).
• Proficiency in JavaScript or similar scripting language used in platform development.
• Familiarity with integrations and APIs (REST/SOAP) and data exchange concepts.
• Experience supporting enterprise systems and multi environment deployments (Dev/Test/Prod).
• Exposure to Agile delivery models, testing/UAT support, and technical documentation practices.

Classified Title: Developer

Job Posting Title (Working Title): Developer (IT@JH Financial Systems)

Role/Level/Range: ATO 40/E/03/OG

Starting Salary Range: $24.25 - $42.50 HRLY (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday-Friday, 8:30am-5pm

FLSA Status: Non-Exempt

Location: Remote

Department name: IT@JH Financial Systems

Personnel area: University Administration

*Total Rewards*

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

*Education and Experience Equivalency*

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

*Applicants Completing Studies*

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

*Background Checks*

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

*Diversity and Inclusion*

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

*Equal Opportunity Employer*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

*EEO is the Law*

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

*Accommodation Information*

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

*Vaccine Requirements*

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

*The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.*

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.